Home > Our Doctrine Solution by: totalwebsystems  
Sales for Business > Consumers (B2C)
From 1st July 2021 Rally Design will not be able to process orders to retail EU customers with a product value less than £135.00 (€150.00). Above €150.00 local customs may charge VAT, import duty and handling charge. Additionally postal operators and couriers may charge a fee to collect these charges. Please note, this does not apply to UK consumers or EU B2B customers. David Elderfield, Managing Director. Last Updated 01/07/2021.
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120,277,469 visitors online since Thursday 30 September, 2004

 
Our Doctrine HEADING_TITLE
Welcome to the Rally Design website, incorporating an online version of our Motorsports Catalogue. This year the printed version has been more widely distributed within many new magazine titles and therefore available to new customers who may not be familiar with our trading doctrines.

I am genuinely amazed that so many retailers hold minimal stocks (and they can be the bigger companies!) - take an order, swipe the credit card and then figure out sourcing the goods and supply the customer some weeks later.

I, personally, have been involved with motorsport for well over 30 years, both as a competitor and supplier, so I like to think I understand this business from both viewpoints and have imparted the following doctrines to my staff.
  1. Keep the stocks high - you cannot sell a product if you do not have it in stock.
  2. Never lie to a customer - if supply is going to be six weeks then be honest and tell them so.
  3. Try to get every order out on the same day it is ordered.
  4. Keep the customer informed.
  5. Never take a credit card swipe or raise an invoice unless the goods are to hand.
  6. Sell value for money products - not the cheapest nor necessarily the best, but that which our experience suggests is good for the job.
  7. Offer advice if you feel capable of doing so but do not talk rubbish!

May I take this opportunity to wish you every success and be assured that Rally Design will do it’s utmost to continue to maintain a fast supply of parts at very competitive prices.

 

MD Signature

 

David Elderfield
Managing Director,
Rally Design Limited.
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Rally Design Limited • Unit 4 St. Augustine's Business Park, Estuary Way, Swalecliffe, Kent, CT5 2QJ
 
Vehicle Identification: References to vehicle marques such as Ford, Vauxhall, Westfield, Caterham etc. are for vehicle fitment identification purposes only.
These references must not be used to imply the vehicle manufacturers have been involved in the design of these products nor endorsement of same.
Product Images: The images shown on this website are for illustration purposes only and may not be that of the actual product. If you are unsure please ask.